GUIDE REVIEW
- Government identity document
- Current address
- Languages spoken
- Previous experience
- References where available
- Emergency contact
- Code-of-conduct acceptance
- Recognised tourism or guide certification where available
TRUST & SAFETY
We believe travellers should know who will support their journey before they confirm. Our process is designed to make guide, driver, vehicle and trip details clearer and easier to review.
These checks describe the planned review process. They must not be treated as completed for any professional until the relevant onboarding records have been reviewed.
DRIVER REVIEW
- Valid driving licence
- Government identity document
- Current address
- Previous experience
- Emergency contact
VEHICLE REVIEW
- Vehicle registration
- Relevant commercial or tourist permit
- Valid insurance
- Fitness certificate where applicable
- Pollution certificate where applicable
- Vehicle photographs
- Seating and luggage capacity
- Basic condition review
TRIP TRANSPARENCY
Before confirmation, the traveller should receive:
- Guide details
- Driver details
- Vehicle details
- Suggested itinerary
- Included services
- Excluded expenses
- Total proposed price
- Cancellation terms
- Support-contact details